FAQ

An applicant who desires to obtain information under the RTI Act, 2005 can make a request through this RTI Online Portal to the Kerala State Departments.

The text of the application may be written in the prescribed column of the RTI request form. At present, the text of the application is confined up to 3000 characters only.
In case, the text of an application contains more than 3000 characters, it can be uploaded as a PDF attachment in the "Scan and Upload" column of the form.

After filling the first page of the RTI request form, a non-BPL applicant was being redirected to the payment gateway with a minumum fee of Rs 10/- . The applicant can pay the prescribed RTI fee through eTreasury payment gateway and its associated banks.
It may be noted that no RTI fee is required to be paid by a citizen who is below poverty line, as per RTI Rules, 2012. However, the BPL applicant must attach a copy of the certificate issued by the appropriate government in this regard, along with the application.

On submission of an application, a unique registration number will be issued, which may be referred by the applicant for any future reference.
It may be noted that the application filed through this RTI Online Portal will reach electronically to the "Nodal Officer" of the said Department and "Not" to the CPIO of the concerned Department.
The Nodal Officer will transmit the RTI application electronically to the concerned CPIO.

In case the RTI application is not meant for the Public authority which has been selected by the applicant, the "Nodal Officer" of the said public authority would transfer the application electronically to the "Nodal Officer" of the concerned Central Public authority, if aligned to this portal and physically to that Central Public authority which is not aligned to this portal, under section 6(3) of the RTI Act.

You can use the "Forgot Password" option in the login page to reset your password using your registered mobile number or email ID. You can also go to Application History page to see your past RTI requests.

Yes, it is made mandatory to create a user account so that you can easily track all the RTI requests filed and replies received for requests in one place.

As long as you are a registered user and your account is not deactivated, you can see all RTI requests and replies.

Status/Reply of the RTI Application filed online can be viewed by the applicant by clicking on "Application Status" or by signing up to the account.

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